We', 'us' or 'our' means VB Pro Ltd.

11PlusSwot is a trading name of VB Pro Ltd.

1. Agreement

By accessing, using, browsing or booking on this site you agree that you have read, understood and agree to be bound by these Terms and Conditions and you agree to comply with all applicable laws, rules and regulations.

2. Changes to Site

Further, we may change this Site at any time without notice by adding or removing features or services. This will be without liability to you. We reserve the right to withdraw offers and discounts at any time and at our discretion. Whilst every has been made to ensure the accuracy of the information presented, VB Pro Ltd does not warrant that the information accessible via this Site is accurate and assumes no duty to update such information. We do not accept liability for any errors or omissions.

3. Law and Jurisdiction

This contract is subject to the law of England and Wales. All disputes arising out of this contract shall be subject to the exclusive jurisdiction of the courts of England and Wales. Those who access the site from other locations are responsible for compliance with their local laws and taxes as applicable. Any disputes not resolved by normal complaints procedure will be resolved exclusively in the courts of England and Wales under English Law.

4. Data Privacy

VB Pro Ltd has a privacy statement for all clients. All personal details that you give us are securely stored. We do not store credit card details. We do not supply or sell customers details to any outside organisation. We will endeavour to take all reasonable care, in so far as it is possible to do so, to keep all details of any orders and payments secure, but, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering.

5. Conditions of Use - Copyright

Registered members may save and print individual items included on this Site. However this must be for your personal, non-commercial use only. Any other onward distribution or further publication is prohibited. Schools, teaching establishments, tutoring groups or other organisations wishing to make use of the papers should contact us re licensing terms.

6. Disclaimer

VB Pro Ltd disclaims all warranties, expressed or implied, including without limitation the implied warranties of merchantability and fitness for a particular purpose. In no event shall VB Pro Ltd be liable for any damages whatsoever, and in particular we shall not be liable for special, indirect, consequential, or incidental damages, or damages for lost profits, loss of revenue, or loss of use arising out of use of this website, whether such damages arise in contract, negligence, tort, under statute, in equity, at law, or otherwise.

VB Pro Ltd grants access to the pages contained herein upon condition that the visitor or viewer accepts the jurisdiction of the courts and laws of England and Wales to govern matters between us in relation to this web site. This website and the test papers downloaded or received by you from us may include inaccuracies or typing errors. Changes are made from time to time on this website, and to the information contained within it. Advice received or gleaned from this website should not be relied upon for personal, medical, legal or financial decisions and you should contact an appropriate professional for specific advice tailored to your requirements.

VB Pro Ltd shall have no liability to you for any failure to provide access to the website. Whilst every effort is made to ensure access to the web site at all times, there may be periods where the webiste is offline.

7. Force majeure

VB Pro Ltd shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

8. Limitation of Liability

Subject to any relevant consumer protection legislation including our obligation under the Consumer Protection (Distance Selling Regulations) to give you a refund, if you cancel your contract, if we do not perform the contract within 30 days or other agreed timescale our liability for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction.

9. Links

Any links featured on this Site have been included for your convenience only. The inclusion of a link does not imply that we endorse or accept any responsibility for the linked site, its content or its provider. Access to a linked site will be subject to that sites own terms and conditions, to which you should refer.

10. Children

VB Pro Ltd does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use 11plusswot.co.uk only with the involvement of a parent or guardian.

11. Cooling off Period

The law gives you seven working days to change your mind and cancel an order. If you wish to cancel your membership within the 7 days you must do so in writing to us (not via email). Please include details of the card you wish to be credited as we do not store the card details used to make the purchase. Upon receipt your membership will be withdrawn and membership costs only refunded (print, post and packing costs (if any) will not be refunded). Any files you have downloaded must be deleted. Any papers you have received from us must be destroyed. Please do not return the test papers to us.

12. Promotion Codes

Promotion codes can only be used at the time of joining or extending your membership. Any discount applied as a result of the promotion code only applies to the membership fee - it does not apply to the Print, Post and Pack option (if taken). Promotion codes cannot be used retrospectively. We reserve the right to withdraw Promotion codes at any time without notice.